Frequently Asked Questions
What is ZARVYON?
ZARVYON is a personal safety and emergency assistance app designed to help users quickly alert trusted contacts during dangerous situations or emergencies.
How does SOS work?
Pressing the SOS button sends an emergency alert with your live location to your trusted contacts.
What is PROTECT mode?
PROTECT mode activates enhanced emergency protection features including emergency alerts and alarm functions designed to quickly notify trusted contacts.
What is Hike Mode?
Hike Mode is designed for outdoor activities and hiking. It can help detect dangerous situations during hikes and share emergency information such as location and altitude.
What is Travel Mode?
Travel Mode is designed for road travel and can help detect possible incidents while travelling by car or motorcycle.
Who are Trusted Contacts?
Trusted Contacts are people selected by the user to receive emergency notifications, alerts, and live location information during SOS or protection events.
Why does ZARVYON require location permission?
Location permission is required to send accurate emergency position information to trusted contacts.
Why are notifications important?
Emergency alerts rely on high-priority notifications to ensure trusted contacts receive alerts immediately, even when the phone is locked or in standby.
Why should battery optimization be disabled?
Some Android devices may block emergency notifications or background protection services when battery optimization is enabled.
Does ZARVYON contact emergency services automatically?
No. ZARVYON does not automatically contact emergency services.
Does the app work offline?
Some features may work partially offline, but internet access is required for emergency notifications, live location sharing, and trusted contact communication.
Is my location always tracked?
No. ZARVYON only uses location services when required by enabled safety features or emergency events.
Can I delete my account?
Yes. You can permanently delete your account directly inside the app settings.
Is ZARVYON free?
ZARVYON includes free core features. Some advanced safety features may require subscriptions or additional services.
Why do trusted contacts receive loud alerts?
Emergency notifications are intentionally designed to be highly visible and noticeable during critical situations.
Does ZARVYON guarantee personal safety?
No. ZARVYON is a safety assistance tool and cannot guarantee prevention of crimes, injuries, emergencies, or dangerous situations.